I was looking for a special gift and came across some lovely water bottles with crystals inside. Not inexpensive but really something special. I bought two for Christmas gifts. Upon opening them at home I was so disappointed to see that one was damaged. I contacted Archana and said how disappointed I was. What she did next was amazing. The next day she came to my home and not only replaced the faulty piece but also gave me one for free. I am so very grateful to have my faith restored in great customer care and also really appreciate the super generosity and now hope that I can benefit from this beautiful bottle. I look forward to my next purchase from string and beads .